Thank you for choosing SwasthAvritta for your medical tourism and wellness needs. We strive to provide a seamless experience from the time of booking through treatment and post-care. This Return and Refund Policy outlines the terms regarding cancellations, refunds, and rescheduling of our services.
- Service-Specific Refund Policy
Due to the nature of our services, SwasthAvritta handles refunds and cancellations on a case-by-case basis, depending on the type of service and the provider’s policies.
1.1 Pre-Travel Consulting and Medical Visa Assistance
- Refund Eligibility: Fees paid for consulting and visa assistance services are generally non-refundable once the service has been initiated. However, if you cancel before any work begins, a partial refund may be considered.
- Cancellation Fee: A cancellation fee may apply depending on the timing of the cancellation and any work completed.
1.2 Hospital, Doctor, and Treatment Bookings
- Refund Eligibility: Hospital and doctor bookings are subject to the individual provider’s refund and cancellation policy. We will assist you in obtaining a refund from the healthcare provider when possible, but we cannot guarantee any specific outcome.
- Cancellation Fee: Some hospitals and clinics may charge cancellation fees, which will be deducted from any refund issued.
1.3 Travel, Transportation, and Accommodation Services
- Refund Eligibility: Travel and accommodation arrangements are generally refundable based on the policies of the third-party providers (e.g., hotels, airlines, transport companies). Please check with our team for more details, as each provider may have its own policies.
- Non-Refundable Services: Last-minute cancellations, particularly for transport and accommodation, may not be eligible for refunds.
- Refund Process
To initiate a refund, please contact our customer support team at hello@swasthavritta.com with your booking details and reason for the request. Refunds will be processed within 14 business days after the cancellation has been confirmed, and any eligible amount will be credited back to the original method of payment.
- Rescheduling Policy
- Medical Appointments: If you need to reschedule a medical appointment, please notify us at least 48 hours in advance. We will work with the healthcare provider to accommodate your new schedule, though rescheduling may be subject to provider availability.
- Travel and Accommodation: Any changes to travel or accommodation bookings are subject to the policies of the respective third-party providers. Additional fees may apply.
- No-Show Policy
If you do not show up for a scheduled service (such as a medical appointment or transport booking) without prior notice, the service may be considered forfeited and ineligible for refund or rescheduling.
- Non-Refundable Services
Certain services are strictly non-refundable once provided, including but not limited to:
- Consultation services once delivered
- Completed medical treatments
- Visa application fees (if already submitted)
- Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us for further clarification. Our team is here to assist you and make your experience with SwasthAvritta as smooth as possible.
- Email: hello@swasthavritta.com | swasthavrittaindia@gmail.com
Website: https://www.swasthavritta.com